Terms of service

Last updated: 02/03/2026

These Terms and Conditions of Sale (“Terms”) apply when you purchase products from Readymade Gates Limited via www.readymadegates.co.uk (the “Site”). Please read them carefully before placing an order. By placing an order, you agree to these Terms.

These Terms apply to consumers. If you are buying as a business/trade customer, separate trade terms may apply.

1. About us

We are Readymade Gates Limited (“we”, “us”, “our”).
Registered in England & Wales: 10777737
Registered office / trading address: Shenstone Business Park Lynn Lane, Shenstone Staffordshire WS14 0SB
VAT number (if applicable): 290 2585 93
Email: enquiries@readymadegates.co.uk | Phone: 01543 480023

2. Our products

2.1 Product images & colours: Images on the Site are for illustration. Screens can display colours differently. The finish/colour may vary slightly.

2.2 Sizes & measurements: Dimensions shown are intended as guidance. For gates, posts and hardware, you are responsible for checking your opening size and selecting the correct product size before ordering.

2.3 Product updates: We may update specifications or packaging where this does not materially affect performance or safety.

2.4 Availability: All products are subject to availability. If we cannot supply an item, we’ll contact you and refund any payment taken for that item.

3. Using our Site

Your use of the Site is also governed by our Website Terms and Privacy Policy.

4. How we use your personal information

We use your personal information in line with our Privacy Policy.

5. Who can buy

You must be 18 or over to place an order.

6. How a contract is formed

6.1 You can review and correct your order before submitting it.

6.2 After you place an order, you’ll receive an order acknowledgement email. This is not acceptance.

6.3 A contract is formed only when we send you an Order Confirmation (or dispatch confirmation) confirming we have accepted your order.

6.4 If we discover an error (for example pricing or description), we may cancel the order and refund you, or contact you to confirm how you’d like to proceed.

7. Changes to these Terms

We may update these Terms from time to time. The version in force at the time you place your order will apply.

8. Delivery

8.1 Delivery area & services: Delivery options and any restrictions (e.g., UK mainland only, excluded postcodes) are shown at checkout or on our Delivery page.

8.2 Delivery dates: Any delivery timeframes are estimates. Delays can happen due to events outside our control.

8.3 Delivery address & access: You must provide an accurate delivery address and ensure safe access for delivery. If delivery cannot be completed due to access issues or no-one being available (where a signature is required), re-delivery or collection charges may apply.

8.4 Risk & responsibility: Risk passes to you once the order is delivered to the address provided.

8.5 Missing items: Please check your delivery and report missing items within 30 days of delivery.

9. Returns, refunds & cancellations

9.1 Your legal rights
Nothing in these Terms affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015.

9.2 Change of mind returns
We offer a 30-day returns policy. You have 30 days from the date you receive your order to request a return.

To be eligible for a return, items must be unused, in original condition and in the original packaging. You must also provide proof of purchase, such as your order number or receipt.

To start a return, please email enquiries@readymadegates.co.uk. Returns must be approved before any items are sent back. Items returned without prior authorisation may be refused.

9.3 Non-returnable items
The right to cancel or return does not apply to items made to your specifications once production or processing has started, including:

Custom cut-to-size gates
Modified size products
Custom colour orders, including custom RAL or BS colour matching

This does not affect your statutory rights if an item is faulty, damaged, or not as described.

9.4 Faulty, damaged, or incorrect goods
Please inspect your order on delivery and contact us as soon as possible if your item arrives damaged, has a manufacturing fault, or you receive an incorrect item.

Please email enquiries@readymadegates.co.uk with your order number and photos where possible. We will assess the issue and arrange a repair, replacement, replacement parts, or refund as appropriate.

9.5 Return process
For returns that are accepted, we will confirm the return instructions by email.

Where collection is required, this will be arranged from the original delivery address.

A £36 collection fee will apply if we arrange collection for your return.

9.6 Refunds
Refunds are processed once the goods have been returned to our warehouse and inspected.

If approved, refunds will be issued to the original payment method.

Please allow up to 10 business days for the refund to appear, depending on your bank or card provider.

If more than 15 business days have passed since your refund was approved, please contact enquiries@readymadegates.co.uk

10. Prices & payment

10.1 Prices are shown in GBP and include VAT where applicable.

10.2 Delivery charges (if any) are shown at checkout.

10.3 Payment is taken at checkout using the payment methods offered on the Site.

11. Installation & suitability

11.1 Many products require correct measurement and installation. We provide Installation Guides to help, but you must ensure the product is suitable for your specific site conditions.

11.2 We are not responsible for costs or losses arising from incorrect measurements, incorrect installation, or failure to follow instructions (this does not affect your rights where goods are faulty or misdescribed).

12. Our liability

12.1 We are responsible for foreseeable loss or damage caused by our breach of these Terms or our negligence.

12.2 We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or fraud.

12.3 We supply products for domestic and private use unless agreed otherwise. If you use products for business purposes, we will not be liable for business losses (e.g., loss of profit).

13. Events outside our control

We are not liable for delays or failure to perform caused by events beyond our reasonable control (for example, severe weather, transport disruption, supplier delays, or industrial action). We will keep you updated where possible.

14. Notices & contact

If you need to contact us, please email [email] or use our Contact page: [link]. Communications “in writing” include email.

15. Other important terms

15.1 We may transfer our rights/obligations under these Terms (for example, as part of a business reorganisation) without affecting your rights.

15.2 If any part of these Terms is found unenforceable, the rest remains in force.

16. Governing law

These Terms are governed by English law. Disputes may be brought in the courts of England & Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.